BROARchat sells software licenses. Because licenses are delivered and activated digitally, our refund policy is strict. Please read this policy carefully before purchasing.
Monthly subscription payments are non-refundable once processed. When you subscribe to a paid tier (Gamer, Pro, or Business), you immediately receive access to the software at that tier's limits. We do not issue refunds for the current billing period upon cancellation.
Cancellation is always available through your account at broarchat.com/account/. When you cancel, your license remains active until the end of the billing period you have already paid for. No further charges will be made. There are no cancellation fees.
Founder Special pricing (50% discount for early subscribers) is a permanent promotional rate locked to your account as long as your subscription remains active without lapsing. This is not a trial or introductory period — it is your ongoing rate. Founder pricing is not transferable and does not affect refund eligibility.
We will issue a refund in the following limited circumstances:
Filing a chargeback with your bank or payment provider without first contacting us is considered a violation of our Terms of Service. If a fraudulent chargeback is filed, we reserve the right to immediately suspend your license, permanently ban the associated account, and pursue recovery of any amounts owed. We ask that you contact us first — we are reasonable and will work to resolve legitimate issues.
The Community tier is free of charge. There is nothing to refund. You may discontinue use at any time.
Email [email protected] with:
We aim to respond to all refund requests within 3 business days. Approved refunds are processed back to your original payment method within 5–10 business days.
Contact Us About a Refund